Privacy Policy
Feco Foods Industries Limited
Effective Date: [Insert Date]
At Feco Foods Industries Limited, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you interact with us through our website, WhatsApp, email, social media, or during business transactions.
By using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, phone number, email address, delivery address, business name, and country.
- Order Information: Products ordered, payment status, delivery preferences, and feedback.
- Technical Information: IP address, browser type, device details, and interaction data from our website or digital platforms.
- Communication Records: Chat history, emails, call logs, and inquiries.
2. How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Communicate order updates, promotions, or important changes
- Provide customer service and technical support
- Improve our products, services, and user experience
- Comply with legal or regulatory obligations
We do not sell, rent, or share your personal information with unauthorized third parties.
3. Sharing of Information
We may share your information only with:
- Trusted third-party logistics partners for shipping and delivery
- Payment processors for secure transactions
- Regulatory bodies (e.g., customs, food safety authorities) when required by law
- Internal staff and authorized agents strictly on a need-to-know basis
All third parties are required to keep your data confidential and use it only for the purposes stated above.
4. Data Security
We take the security of your data seriously. We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.
5. Your Rights
As a user or customer, you have the right to:
- Request access to your personal information
- Correct or update inaccurate data
- Withdraw consent to receive marketing messages at any time
- Request deletion of your personal data, subject to legal and contractual obligations
To exercise any of these rights, contact us via the details below.
6. Cookies & Website Tracking
Our website may use cookies and similar tracking tools to improve user experience and analyze traffic. You can control cookie preferences through your browser settings.
7. Data Retention
We retain your personal information for as long as necessary to fulfill business purposes, legal obligations, or to resolve disputes. When no longer needed, data is securely deleted or anonymized.
8. Third-Party Links
Our website or social media platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically.
10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact:
📧 Email: sales@fecofoods.com.ng
📲 Phone/WhatsApp: +234 905 580 5712
📍 Head Office: 38 Denton Street, Ebute Metta, Oyingbo, Lagos, Nigeria (Chisco Compound)
By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
