🛒 Our 9-Step Ordering & Export Process
From Nigeria to Your Doorstep – Clean. Compliant. Customizable.
At Feco Foods Industries Limited, we understand the importance of trust, speed, and quality in the export business. That’s why we’ve developed a streamlined, transparent 9-step process to make sourcing and receiving African food products as seamless as possible—whether you’re a grocery store, distributor, restaurant owner, or an individual in the diaspora.
✅ 1. Placing Your Order – Simple & Direct
We’ve made placing your order easy and flexible. You can reach out to us via:
📱 WhatsApp: +234 905 580 5712 (We accept voice and video calls)
📧 Email: sales@fecofoods.com.ng
🗣️ Or speak directly with our friendly sales representatives.
Let us know your:
- Product selection and specifications
- Preferred quantity and packaging format
- Destination country
- Shipping method (air or sea)
- Any customization, private labeling, or branding requirements
Our team is ready to guide you step-by-step, especially if it’s your first time exporting from Nigeria.
🔍 2. Order Verification & Confirmation – Accuracy First
After receiving your request, our dedicated team will:
- Review your product list, quantities, and destination requirements
- Cross-check availability and sourcing timelines
- Assess any custom branding or packaging requests
- Verify export restrictions or requirements in your country
Once everything is confirmed, we’ll send you an official Order Confirmation document that includes:
- Itemized product summary
- Estimated delivery or shipping date
- Total cost with applicable taxes or shipping charges
- Secure payment details and options
🏭 3. Product Preparation – Processed with Care
Upon confirmation and payment, our production team immediately begins sourcing or preparing your order.
We work with:
- Verified local farmers and suppliers
- Clean, regulated food processing facilities
- Skilled packagers trained in hygienic handling procedures
Whether it’s dried egusi, poundo yam, plantain flour, or customized provisions like Indomie cartons or Titus sardine packs—each item is handled with precision and care.
Custom labeling? Special packaging? No problem. Our in-house branding solutions team ensures your order reflects your exact preferences.
🧪 4. Rigorous Quality Check – No Compromise on Standards
Quality assurance is at the core of everything we do. Every product batch undergoes:
- Visual inspections for color, size, and packaging integrity
- Moisture level tests (for flours, seeds, grains)
- Taste and aroma testing (where applicable)
- Microbial safety evaluations (for sensitive items)
We ensure your products are:
- Safe for consumption
- Free from foreign materials
- Packaged for long shelf life
- Compliant with international food safety standards (HACCP, NAFDAC, FDA equivalents)
📄 5. Complete Export Documentation – We Handle It All
International shipments require accurate, compliant paperwork. Feco Foods handles everything for you:
We prepare and send:
- Commercial Invoice
- Packing List
- Certificate of Origin
- Phytosanitary Certificate (for plant-based goods)
- Health Certificate (for consumables)
- Fumigation Certificate (if required)
- Export License & NAFDAC Certificate (where applicable)
- Bill of Lading or Airway Bill
All documents are scanned and emailed ahead of shipment to facilitate smooth clearance at your port of entry.
🚢 6. Logistics & Shipping – Local or Global, We Deliver
Once your goods are packed and cleared, our logistics team swings into action. We coordinate with trusted freight forwarders and shipping agents to arrange timely, secure delivery by:
- ✈️ Air freight for urgent or lightweight shipments (5–10 business days)
- 🚢 Sea freight for bulk or container shipments (3–6 weeks, depending on destination)
- 🚚 Road delivery within Nigeria (2–5 working days)
We ensure:
- All goods are palletized and shrink-wrapped (where needed)
- Boxes are sealed, labeled, and export-marked
- Shipping compliance per your country’s import laws
📦 7. Real-Time Shipment Tracking – Stay Informed
Transparency is key. As soon as your shipment leaves our facility, we provide:
- Tracking numbers or container references
- Live shipment updates via WhatsApp or email
- Customs clearance support, if needed
We’re with you every mile of the journey until your goods arrive safely.
💬 8. After-Sales Support – Our Service Doesn’t End at Delivery
Once your goods are delivered, we continue to support you. Whether you need help:
- Restocking or reordering
- Handling product inquiries
- Verifying documentation
- Reporting any issues or delays
Our support team is ready to assist—promptly, professionally, and personally.
🗣️ 9. Feedback & Partnership Building – We Listen & Grow Together
We genuinely value your opinion. We’ll follow up with a quick feedback request to understand your experience with:
- Product quality
- Packaging and documentation
- Communication and support
- Delivery speed
Your feedback helps us:
- Improve our service
- Tailor products to your market
- Build a stronger, long-term business relationship
🚀 Why Choose Feco Foods?
- ✅ Exported over 500 batches to 300+ clients globally
- ✅ NAFDAC, phytosanitary & custom documentation provided
- ✅ Trusted by African stores in USA, UK, Canada, UAE, and beyond
- ✅ Private labeling and customized packaging solutions
- ✅ Customer-first approach with real-time communication
📞 Ready to place an order or request a quote?
📱 WhatsApp: +234 905 580 5712
📧 Email: sales@fecofoods.com.ng
🌐 Website: www.fecofoods.com.ng
Feco Foods Industries Limited – Africa’s Trusted Food Export Partner
