Delivery Terms & Conditions • African Foods Export

Delivery Terms & Conditions

Feco Foods Industries Limited
Effective Date: [Insert Date]

These Delivery Terms & Conditions outline the policies governing the processing, shipping, delivery, and return of goods from Feco Foods Industries Limited to clients within Nigeria and internationally.

1. Order Processing
- Orders are processed only after full or agreed partial payment is confirmed.
- Processing time varies based on product type, quantity, and availability. Clients will be informed of estimated lead times upon order confirmation.
2. Packaging Standards
- All products are packaged using food-grade, export-compliant materials to ensure safety, freshness, and compliance with destination country regulations.
- Products are labeled appropriately with batch number, expiry date, weight, and product origin.
3. Delivery Methods
- We offer both domestic delivery within Nigeria and international shipping via air or sea freight.
- For international clients, delivery is carried out through our verified logistics partners or third-party freight forwarders, depending on client preference.
4. Shipping & Transit Times
- Domestic delivery typically takes 2–5 working days, depending on location.
- International shipments (air) take 5–10 business days; sea freight may range from 3–6 weeks, depending on destination port and clearance time.
- Estimated delivery timelines are provided for guidance and may be affected by customs processing, weather, or other external factors beyond our control.
5. Delivery Charges
- Delivery charges vary based on location, shipment weight, volume, and delivery method.
- Clients will be provided with a detailed delivery quote before final order confirmation.
6. Customs & Clearance
- For international orders, Feco Foods provides all necessary export documentation (e.g., invoice, packing list, certificate of origin, phytosanitary certificate, etc.) to facilitate customs clearance.
- Clients are responsible for any applicable import duties, tariffs, VAT, or destination port handling fees unless otherwise agreed in writing.
7. Inspection & Acceptance
- Clients are advised to inspect all goods upon delivery.
- Any discrepancies or damages must be reported within 48 hours of receipt, with supporting photos or videos sent to our team.
8. Delivery Location
- All deliveries will be made to the shipping address confirmed by the client.
- For in-person pickups, clients must visit our Head Office:
  38 Denton Street, Ebute Metta, Oyingbo, Lagos, Nigeria (Chisco Compound, behind Oyingbo Ultra-Modern Market).
9. Delays & Force Majeure
- Feco Foods shall not be held liable for delays resulting from unforeseen circumstances such as natural disasters, port congestion, customs hold, strikes, or other events beyond our control.
10. Communication & Tracking
- Clients will receive regular updates, including tracking details for international shipments where applicable.
- For direct support, please contact:
  Phone/WhatsApp: +234 905 580 5712
  Email: sales@fecofoods.com.ng
11. Returns & Refunds Policy

At Feco Foods Industries Limited, customer satisfaction is our top priority. However, due to the perishable and consumable nature of our products, the following return and refund policy applies:
- Returns are only accepted if the product is delivered damaged, defective, expired, or incorrect due to an error on our part.
- Clients must notify us within 48 hours of receiving the shipment, providing clear photo or video evidence of the issue.
- If the claim is validated, we will offer either:
  - A replacement shipment, or
  - A partial/full refund, depending on the nature of the claim.
- Refunds are not issued for:
  - Products that were ordered in error by the client
  - Delays caused by customs or third-party shipping companies
  - Perishable items not reported within the 48-hour window
- Refunds (if approved) will be processed within 7–14 business days to the original payment method.
For all return/refund inquiries, please contact:
📧 Email: sales@fecofoods.com.ng
📲 WhatsApp: +234 905 580 5712

By placing an order with Feco Foods Industries Limited, you acknowledge and agree to abide by these Delivery Terms & Conditions, including our Returns & Refunds policy.

Beware of Impersonators We would like to bring to your attention the presence of fraudulent individuals falsely presenting themselves as Feco Foods exporters or authorized agents. It is unfortunate that due to the rise in such scams, clients now feel the need to verify suppliers' physical business locations before initiating contact. To protect yourself and ensure you're dealing directly with Feco Foods, please follow the guidance below if you prefer to verify our office location in person before reaching out via phone or email: Our Head Office in Lagos is located behind Oyingbo Ultra-Modern Market. Once at the market, kindly ask any foodstuff vendor for directions to Chisco Compound—this is where our office is situated. For your safety and assurance, always confirm you're communicating with verified representatives. Thank you for your continued trust in Feco Foods.

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